30-Day Money-Back Guarantee

Our commitment to you

At Uni, we are confident that our parenting stress management program will help you build a calmer, more positive relationship with your child. That is why we offer a 30-Day Money-Back Guarantee for new subscribers who genuinely commit to the program.

Our Money-Back Guarantee is designed for parents who try the program earnestly but find it does not work for their specific situation. It requires genuine engagement to qualify.

1. Guarantee Overview

We will refund your initial subscription payment if you meet ALL of the following requirements:

• You contacted us within 28 days after your purchase AND before your subscription period ends
• You actively followed our program for at least 7 consecutive days within the first 28 days, completing the tasks, exercises and stress management steps provided

Why these requirements? Our stress management techniques require consistent practice to be effective. The 7-consecutive-day requirement ensures you have given the program a genuine trial.

2. Eligibility Requirements

2.1 Timely request (required). Your refund request must be submitted within 28 days of your initial subscription purchase date and before your current subscription period expires. For example, if you purchased a 4-week (28-day) subscription, you must request a refund before day 28 ends. Requests received after 28 days from purchase, or after your subscription period ends, will NOT be honored, even if you completed the program.

2.2 Program completion (required):

• 7 consecutive days: completed activities for at least 7 days in a row (not just 7 total days)
• Within the first 28 days after purchase
• Complete the daily tasks, exercises and steps assigned for each day
• Work through the structured plan as designed

What counts as completing a day? Reading the assigned tips and techniques, completing reflection exercises, practicing communication strategies, tracking your progress, and implementing the day's stress reduction steps. You must complete substantially all activities for each of the 7 consecutive days.

This is NOT a free trial. The guarantee requires genuine effort and engagement. We track completion and reserve the right to deny refunds to users who appear to be using the guarantee as a free trial loophole.

2.3 Verification requirement (required). You must provide proof of program completion: screenshots showing completed lessons and assignments for each of your 7 consecutive days, clearly showing dates and completion status, sent by email to [email protected] with your refund request. In some cases we may verify completion through our backend tracking system, but screenshots expedite the process.

3. Additional Conditions and Exclusions

3.1 Who is eligible:

• New subscribers only — first-time Uni subscribers or those who have not subscribed in the past 12 months
• Initial subscription payment only (not renewals)
• All subscription lengths: 4-week, 12-week and 24-week
• All purchase platforms: App Store, Google Play or Stripe

3.2 Who is NOT eligible:

• Renewal charges
• Second or subsequent subscriptions
• Incomplete program attempts (fewer than 7 consecutive days)
• Late requests, made after 28 days or after the subscription period ends
• Separate digital purchases such as individual printable materials
• Accounts suspended or terminated for Terms violations
• Users who have already received a Uni refund in the past

3.3 One guarantee per customer. The guarantee can be used only once per user, per household and per payment method. We reserve the right to deny requests from users who appear to be abusing the guarantee system.

4. How to Request a Refund

4.1 Stripe (web) subscriptions:

• Send an email to [email protected]
• Use the subject line "30-Day Money-Back Guarantee Request"
• Include your name and account email, your subscription purchase date, a brief explanation (optional), and screenshots of completed lessons from your 7 consecutive days
• We review and verify your program completion within 5 business days
• If approved, the refund is issued to your original payment method within 5–10 business days

4.2 Apple App Store subscriptions. Apple controls all App Store refunds: go to reportaproblem.apple.com, sign in with your Apple ID, find your Uni subscription charge and report a problem, stating that you meet Uni's 30-Day Money-Back Guarantee requirements. Email [email protected] with your Apple receipt and screenshots so we can assist with verification. Apple makes the final decision.

4.3 Google Play subscriptions. Google manages Play Store refunds: contact Google Play support through the Play Store app or support.google.com/googleplay, find your subscription purchase and request a refund, referencing Uni's 30-Day Money-Back Guarantee. Send your Google receipt and screenshots to [email protected] so we can verify eligibility. Google makes the final decision.

5. Important Notes and Disclaimers

5.1 Not a free trial. The guarantee exists to protect users who genuinely try the program and find it does not work for them, despite their efforts. It is not for users who want temporary free access to content.

5.2 Platform refund policies apply. For App Store and Google Play subscriptions, the respective platform's refund policies ultimately govern. Our guarantee supplements but does not override Apple or Google policies.

5.3 No partial refunds. Refunds are all-or-nothing. If you qualify and request a refund, you receive a full refund of your initial subscription payment, but your access ends immediately.

5.4 Refund fraud prevention. We actively monitor for refund abuse, including multiple accounts from the same user, household or payment method, patterns suggesting use of the guarantee as a free trial, falsified screenshots or completion evidence, and repeated subscribe-refund-resubscribe patterns. We reserve the right to deny refunds and terminate accounts if we detect fraudulent activity.

6. Quick Reference Checklist

Before requesting a refund, verify that:

• I purchased my subscription less than 28 days ago
• My current subscription period has not ended yet
• I completed program activities for 7 consecutive days within the first 28 days
• I have screenshots showing completion for all 7 consecutive days
• This is my first Uni subscription (or first in 12+ months)
• This is my initial subscription payment, not a renewal
• I have NOT previously received a Uni refund

7. Contact Information

Email: [email protected]

Subject line: "30-Day Money-Back Guarantee Request" or "Money-Back Guarantee Question"

Need help completing the program? If you are struggling with the program or have questions before requesting a refund, please reach out to [email protected] — we may be able to provide guidance or troubleshooting assistance.

Company: Majestara Development Limited, company number HE 456272, Latitudes Commercial Offices Phase C, Acropoleos 23, office 205, 7000, Meneou, Larnaca, Cyprus